Mother Elm Snowdrift is a courier driver in Sylvania. She is meticulous with details and delivery addresses, and her customer service is second-to-none. The Sylvanians love receiving mail even more than usual when Elm drops it off at their house with a big smile and friendly wave.

Father Jolly Snowdrift is very strong, and works as a delivery driver alongside his wife. He is always very proud to carry the largest parcels and packages, and prides himself on finding a way to get even the heaviest parcels delivered safely. Unfortunately though, his attention to detail is not so good, and he has been known to deliver packages to the wrong address before!

Baby sister Eve Snowdrift loves Christmas. She talks about it all year round, and cannot wait for the festive season to roll around. Her favourite saying is 'can I put this on my tree?'

Baby brother Louis Snowdrift loves Christmas just as much as his sister Eve - so much so he wears his red Santa hat all year round! Louis loves to play on his sleigh, but often has to share it with a package or two as his father uses it to deliver heavy parcels in snowy weather!