No one likes to wait for an exciting parcel of goodies to arrive, so we aim to get your order to you as quickly as possible. If you have any queries or special requests, please call us directly on 020 7226 1329 or use the Contact Us link at the top of the page.
DELAYS TO INTERNATIONAL DELIVERIES
Parcels being sent by Standard Airmail and Registered Airmail are subject to delay owing to a systems failure at the Royal Mail International Export Hub in January. Services are now returning to normal with export to all overseas locations resumed. All outstanding orders for international customers have now been shipped. Please note that all registered airmail and standard airmail parcels could take longer than usual to arrive with you while the service stabilises and the post office catch up on the international backlog of mail. Registered airmail customers may also find that tracking information is less detailed than usual due to the systems issues. We thank you all for your patience during this difficult period.
UK delivery parcels are not affected.
UK Delivery
Our orders are despatched the same day when you order by 2pm, and can be delivered as quickly as next working day!
Mainland
You can choose from a variety of services via Royal Mail, including Special Delivery Guaranteed Next Day, plus courier options from DPD. Services available will be stated when you checkout and will depend on the size and weight of your parcel. Plus, we offer FREE standard delivery when you spend £65 or more - please allow up to 5 working days for this.
If you require a specific delivery date, you can enter details in the shipping notes box when you checkout. Alternatively if you have special requirements, you are most welcome to order by telephone on 020 7226 1329. But don’t worry, we’re experts at getting birthday presents there on time!
Highlands & Islands
For some UK postcodes, next working day services are not available. This includes Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles and some Scottish Highlands & Islands addresses.
Parcels sent via Royal Mail 24/48 take the same time as UK mainland deliveries, however Special Delivery and DPD may take an additional working day.
Larger parcels that can only be shipped via DPD, will incur a delivery surcharge supplement even if the value is £65 or over – surcharges start at £4.90 based on your location and will be advised at the online checkout before you complete your payment.
International Delivery
Based on over 30 weight bands, our overseas shipping tariff offers you the most cost effect delivery options on your Sylvanian Families Shop order.
European Union Countries*
Delivery to countries in the EU starts from £3.81 and is based on the weight of the items in your shopping basket.
Smaller parcels can be sent via Standard Airmail or Registered Airmail – your shipping options will be listed at the checkout. Orders are despatched the same day if ordered before 2pm. For all airmail options to international locations please allow up to 28 days for delivery, however on average most parcels arrive more quickly, usually within 1 to 2 weeks.
Larger parcels weighing over 2kg can no longer be shipped to some countries in the EU. With extreme regret we have had to remove this service from our delivery offer to those countries due to updated restrictions and tax rules on shipments sent from the UK, implemented as a result of the Brexit process.
Rest of World Countries
Delivery to countries outside of the European Union starts from £4.44 and is based on the weight of the items in your shopping basket.
Smaller parcels can be sent via Standard Airmail or Registered Airmail - your shipping options will be listed at the checkout. Orders are despatched the same day if ordered before 12pm. For all international locations please allow up to 28 days for delivery, however on average most parcels arrive more quickly, usually around 2 weeks after shipping. If you need further information about which services are used in your country, please send us a message using the Contact US tab above and we can advise you.
Larger parcels are sent via Spring Global Mail. This is our international postal courier, which offers great value shipping for all non-EU locations. The parcels are shipped out of the UK via air courier, and upon arrival in the destination country are delivered via the National Postal Service there. For all international locations please allow up to 28 days for delivery, however on average most parcels do arrive more quickly. All parcels on this service are fully insured and are trackable by us as the sender only.
Other International Locations
We offer automated international shipping through our online store here to over 70 countries. Even if your country is not listed in the delivery locations menu, we may still be able to ship to you. Please use the Contact Us tab above to send us your request details, we will then respond to you directly via email.
