Sylvanian Families

  • Christmas Last Posting Dates
  • Cedar Terrace - Newlyweds First Home
  • Ballet Theatre & Ballerina Friends
  • Cracking Christmas Sets
  • Welcome aboard the Seaside Cruiser Honeymoon Special
  • Beechwood Hall with starter furniture, 2 figures & working lights
 
Delivery
No-one likes to wait for an exciting Sylvanian Families parcel to arrive, so we aim to get your order to you as fast as we can! With our super-speedy delivery, parcels are despatched the same day your order is placed wherever possible, with orders placed at weekends being despatched on Mondays. Here you will find detailed information about how your parcel will be sent and how long it should take to arrive. If you have any queries please call us directly on 020 7226 1329 or use the Contact Us tab above.
 
UK – Mainland
UK mainland parcels are priced according to value of your order:
Orders under £20 cost £3.95
Orders from £20 to £39.99 cost £4.95
Orders from £40 to £59.99 cost £5.95
Spend £60 or more and delivery is FREE!
 
Smaller parcels are sent via Royal Mail 1st class, or Royal Mail 24 as it’s called these days! Orders are despatched the same day if ordered before 2pm. In our experience 95% of our UK mainland parcels on this service arrive the next working day, but please allow up to 5 working days.
 
Larger parcels are sent via next working day courier - we use a combination of DPD and Parcelforce based on the best option for your location. Orders are despatched the same day if ordered before 12pm. This service and comes with free text/email delivery alerts.
 
If you require a specific delivery date, or would like to upgrade your parcel to Royal Mail Special Delivery Guaranteed, please call us to place your order over the telephone on 020 7226 1329. Upgrade prices will depend on the size/weight of the items you order.
 
 
UK – Scottish Highlands & Islands
Smaller parcels are sent via Royal Mail 1st class, or Royal Mail 24 as it’s called these days! Orders are despatched the same day if ordered before 2pm. In our experience 90% of our Highlands & Islands parcels arrive the next working day, but please allow up to 5 working days. UK mainland delivery prices are applied to parcels that are small enough to be sent on this service.
 
Larger parcels are sent via ParcelForce Worldwide. These parcels will incur a delivery surcharge supplement even if the value is £60 or over – surcharges start at £4.90 based on your location and will be advised that the online checkout before you complete your payment.
Parcelforce orders are despatched the same day if ordered before 11am. This is a two working day service and comes with free email tracking information and delivery date confirmation.


UK - Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and the Scilly Isles
Smaller parcels are sent via Royal Mail 1st class, or Royal Mail 24 as it’s called these days! Orders are despatched the same day if ordered before 2pm. In our experience 90% of our parcels on this service arrive the next working day. UK mainland delivery prices are applied to parcels that are small enough to be sent on this service.
 
Larger parcels are sent via DPD. These parcels will incur a delivery surcharge supplement even if the value is £60 or over – surcharges start at £4.90 based on your location and will be advised that the online checkout before you complete your payment.
DPD orders are despatched the same day if ordered before 12pm. This is a 1 to 2 working day service and comes with free text/email delivery alerts, including an estimated time of arrival notification on the delivery date itself – giving you a 1 to 2 hour delivery slot.
 
 
International Delivery
In 2016 we added over 30 new weight bands to our overseas shipping tariff to offer you even lower prices on your Sylvanian Families Shop deliveries. This means that from summer 2016 our delivery prices are the best value ever with savings of up to 20% when compared to our previous international tariff.


 
European Union Countries*
Delivery to countries in the European Union starts from £3.81 and is based on the weight of the items in your shopping basket.
 
Smaller parcels are sent via Airmail, or International Priority as it’s called these days! Orders are despatched the same day if ordered before 2pm. For all international locations please allow up to 28 days for delivery, however on average most parcels arrive more quickly, usually within 1 to 2 weeks.
 
Larger parcels are sent via DPD, and are despatched the same day if ordered before 12pm. These parcels takes 2 working days to Republic of Ireland, and 2 to 5 working days to most other EU countries. All parcels on this service are fully insured and trackable – tracking information will be supplied via email.

*Some EU countries cannot have their deliveries via DPD. In these cases, our international carrier, Spring Global Mail, will be used for your larger parcels. For queries on your specific country please contact us in advance of ordering for more information.
 
 
Rest of World Countries
Delivery to countries outside of the European Union starts from £4.44 and is based on the weight of the items in your shopping basket.
 
Smaller parcels are sent via Airmail, or International Priority as it’s called these days! Orders are despatched the same day if ordered before 2pm. For certain locations we use registered airmail as standard to ensure safe delivery of your parcel. For all international locations please allow up to 28 days for delivery, however on average most parcels arrive more quickly, usually around 2 weeks after shipping. If you need further information about which services are used in your country, please send us a message using the Contact US tab above and we can advise you.
 
Larger parcels are sent via Spring Global Mail. This is our international postal courier which offers great value shipping for all non-EU locations. The parcels are shipped out of the UK via air courier, and upon arrival in the destination country are delivered via the National Postal Service there. For all international locations please allow up to 28 days for delivery, however on average most parcels do arrive more quickly. All parcels on this service are fully insured and are trackable by us as the sender only.
 
 
International Locations
We offer automated international shipping through our online store here to over 70 countries. Even if your country is not listed in the delivery locations menu, we may still be able to ship to you. Please use the Contact Us tab above to send us your request details, we will then respond to you directly via email.